RadialFX — Privacy Policy

Last updated: June 21, 2026 Data controller: Isaac Alcocer Castro ("RadialFX", "we", "us") Contact: support@radialfx.app

This policy explains what data the RadialFX plug-in and website collect, why, and your choices. We collect the minimum needed to license the Software and (if you visit the website) to run it.

1. Data the plug-in collects and sends

To verify your license and enforce the 14-day trial / 2-device limit, the Software transmits the following to Freemius, Inc. (our licensing + payments provider) over an encrypted HTTPS connection:

your license key (when you activate);
a machine identifier derived from your Windows installation (the system MachineGuid), used to bind your activation to your device(s) and enforce the device limit;
a non-identifying install/device label (a short prefix of the machine identifier) shown in your own license dashboard.

The Software does not collect or transmit your After Effects projects, media, file contents, keystrokes, or any analytics/telemetry about your usage. Trial state and a license cache are stored locally on your machine (under %APPDATA%\RadialFX\) and are not sent anywhere except as described above.

2. Data Freemius collects (payments)

When you purchase, Freemius acts as the Merchant of Record and collects and processes your payment and billing information (name, email, billing address, payment details, tax/VAT data) to complete the sale, issue your license and invoice, handle refunds/chargebacks, and meet tax obligations. We receive limited order data (e.g., your email and license status) to provide support and honor the license. Freemius's handling of your data is governed by Freemius's own privacy policy (https://freemius.com/privacy/).

3. Data the website collects

The website uses measurement tools so we can understand traffic and improve the funnel. You can block them with your browser's cookie/tracking controls (or a tracker-blocking extension); doing so does not affect your use of the website or the plug-in.

PostHog — product analytics that show us, in aggregate, how visitors move through the site (page views, clicks, and conversion steps such as starting a trial or buying) so we can see where people get stuck. We run PostHog in cookieless mode (no cookies, no cross-site tracking); it records masked, aggregate interaction data, not your identity, on PostHog's US-hosted infrastructure. Provided by PostHog under PostHog's privacy policy.
Microsoft Clarity — heatmaps and session replay that help us see where visitors get stuck. Clarity sets first-party cookies and records masked interaction data (clicks, scrolls, mouse movement). It masks text and form inputs by default, so we do not see what you type. Provided by Microsoft under Microsoft's privacy statement.

Because Microsoft Clarity uses cookies, you can decline it at any time through your browser's cookie controls or a tracker-blocking extension. PostHog (cookieless) sets nothing to decline.

4. How we use data

to activate, validate, and enforce your license and trial;
to provide customer support and honor refunds/upgrades;
to operate and improve the website and marketing (aggregate analytics only).

We do not sell your personal data.

5. Third parties

Freemius, Inc. — licensing, checkout, payments, tax (Merchant of Record).
PostHog — cookieless, US-hosted product analytics + conversion funnels on the website.
Microsoft (Clarity) — heatmaps and masked session replay on the website. No other third parties receive your data except as required by law.

6. Data retention

Local files (trial/license cache) remain on your machine until you uninstall or delete them. License/order records are retained by Freemius and by us for as long as needed to support your license and meet legal/tax requirements.

7. Your rights

Depending on your location (e.g., GDPR in the EU/UK, CCPA in California), you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights for data we control, contact us at support@radialfx.app; for payment/billing data, contact Freemius. You may use the Software's "Deactivate this device" function and uninstall it at any time to remove local data.

8. Children

The Software is not directed to children under 16 and we do not knowingly collect their data.

9. Changes

We may update this policy; the "Last updated" date will change and material changes will be noted on the website.

10. Contact

Questions: support@radialfx.app.